Terms of Use & Privacy Policy

Terms of Use

These Terms of Use govern your access to and use of the Encore Mastery website located at encoremastery.com (the "Site") and any services offered through it. By accessing or using the Site, you agree to be bound by these terms. If you do not agree, please do not use the Site.

Acceptance of Terms

By visiting the Site, booking a call, submitting a contact form, or engaging with any content on the Site, you confirm that you are at least 18 years of age and have the legal capacity to enter into these terms. Your continued use of the Site constitutes ongoing acceptance.

Description of Services

Encore Mastery offers one-on-one private coaching engagements for individuals navigating significant life and career transitions. Services are delivered via video call and written communication and are described more fully on the Site. Specific terms of individual coaching engagements are outlined in a separate client agreement provided prior to the start of any paid engagement.

Coaching Is Not Therapy

Results described on this Site reflect individual client experiences and are not guaranteed. Outcomes vary based on personal circumstances, effort, and factors outside the control of Encore Mastery.

Your Conduct

When using this Site or communicating with Encore Mastery, you agree to:

• Provide accurate information when booking calls or completing any forms
• Not use the Site for any unlawful purpose or in violation of any applicable regulations
• Not attempt to gain unauthorized access to any part of the Site or its infrastructure
• Not reproduce, distribute, or commercially exploit any content from the Site without prior written permission

Intellectual Property

All content on this Site — including text, design, graphics, and structure — is the property of Encore Mastery or its content licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, republish, or distribute any content without express written permission.

Client stories on this Site are shared with permission and have been anonymized. They may not be reproduced or republished in any form.

Disclaimer of Warranties

This Site and its contents are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Encore Mastery makes no representations about the accuracy, completeness, or suitability of any information on the Site for any purpose.

Limitation of Liability

To the fullest extent permitted by law, Encore Mastery and its owner shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this Site or its services — even if advised of the possibility of such damages. Total liability for any claim arising under these terms shall not exceed the amount paid by you for the relevant service in the three months preceding the claim.

Changes to These Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after any changes constitutes acceptance of the revised terms.

Privacy Policy

Encore Mastery respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we collect, how we use it, and your rights in relation to it.

What We Collect

We collect information in the following ways:

• Information you provide directly — When you book a discovery call, submit a contact form, or enter into a coaching engagement, you may provide your name, email address, phone number, and information about your situation.
• Scheduling data — When you book a call through our scheduling provider (Cal.com), that platform collects the information necessary to complete your booking, including your name, email, and selected time. Please review Cal.com's privacy policy for details on how they handle this data.
• Usage data — We may collect non-personally identifiable information about how you interact with the Site, including pages visited, time spent, and referring URLs, through analytics tools.

How We Use Your Information

Information collected through this Site is used solely for the following purposes:

• To respond to your inquiries and schedule discovery calls
• To deliver and improve coaching services you have engaged
• To send relevant communications about your engagement (session reminders, follow-ups)
• To understand how the Site is being used so we can improve it

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.

Who We Share Information With

We only share your information with third parties in limited circumstances:

• Service providers — Platforms we use to operate the Site and deliver services (scheduling tools, email providers, video conferencing). These providers are contractually required to protect your information and use it only for the services we've engaged them for.
• Legal requirements — If required by law, court order, or to protect the rights and safety of Encore Mastery or others.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you request deletion of your information, we will honor that request within 30 days to the extent we are not legally required to retain it.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain uses of your information
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

Cookies & Tracking

This Site uses cookies and similar technologies to understand how visitors interact with our content and to improve the experience over time.

What cookies we use

• Analytics cookies — We use analytics tools to collect aggregated, anonymized data about site usage (pages visited, session duration, traffic sources). This data does not identify you personally.
• Functional cookies — Some features of the Site (such as the embedded scheduling tool) may set cookies necessary for those features to function correctly.

Your choices

Most browsers allow you to control or disable cookies through their settings. Disabling cookies may affect the functionality of certain parts of the Site, including the scheduling embed. Consult your browser's help documentation for instructions on managing cookies.

We do not use cookies to serve advertising, track you across third-party sites, or build advertising profiles.

Questions or Concerns

If you have any questions about these terms, this privacy policy, or how your information is handled, please reach out directly. We're a small operation — you'll hear from a real person.